:root{--pink:#ee57b8;--pink-dark:#c82b91;--pink-soft:#fff0fa;--ink:#17131a;--muted:#746d79;--line:#e9e5eb;--surface:#fff;--bg:#f6f5f7;--red:#d94d57;--red-soft:#fff0f1;--green:#2b9b65;--amber:#ad6f12;--shadow:0 12px 36px rgba(41,28,39,.08)}[hidden]{display:none!important}
*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg);font-size:16px}.app-shell{min-height:100vh;display:grid;grid-template-columns:236px minmax(0,1fr)}button,input,textarea{font:inherit}.sidebar{background:#171317;color:white;padding:22px 16px;display:flex;flex-direction:column;min-height:100vh}.brand{display:flex;align-items:center;gap:11px;padding:0 8px 28px}.brand img{width:44px;height:44px;object-fit:cover;object-position:center 32%;border-radius:12px;background:#080808}.brand div{display:flex;flex-direction:column}.brand strong{font-size:15px;letter-spacing:.08em}.brand span{font-size:13px;color:#bcb4bd}.sidebar nav{display:flex;flex-direction:column;gap:6px}.nav-item{border:0;background:transparent;color:#c9c1ca;border-radius:10px;padding:12px;text-align:left;display:flex;align-items:center;gap:10px;cursor:pointer}.nav-item:hover,.nav-item.active{background:#302830;color:#fff}.nav-item span{color:var(--pink);font-size:18px}.nav-item b{margin-left:auto;background:#473b46;padding:2px 7px;border-radius:12px;font-size:12px}.nav-item b.danger{background:#713243;color:#ffdce5}.sidebar-bottom{margin-top:auto}.presence{width:100%;border:1px solid #433943;background:#292329;color:#fff;border-radius:10px;padding:10px 12px;display:flex;align-items:center;gap:9px;cursor:pointer}.presence i{width:9px;height:9px;border-radius:50%;background:#55cf8d}.presence.off i{background:#999}.profile{margin-top:14px;display:flex;align-items:center;gap:10px;padding:10px 5px}.profile>span{width:38px;height:38px;border-radius:50%;background:var(--pink);display:grid;place-items:center;font-weight:800;color:#24111e}.profile div{display:flex;flex-direction:column}.profile small{color:#aaa1aa;margin-top:2px}main{min-width:0}.topbar{height:86px;background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px}.topbar h1{font-size:23px;margin:0 0 4px}.topbar p{font-size:13px;color:var(--muted);margin:0}.top-actions{display:flex;gap:10px}.icon-btn,.primary{border-radius:10px;border:1px solid var(--line);height:42px;padding:0 15px;background:#fff;cursor:pointer}.icon-btn{width:42px;position:relative}.icon-btn span{position:absolute;right:8px;top:8px;width:7px;height:7px;background:var(--pink);border-radius:50%}.primary{border-color:var(--pink);background:var(--pink);font-weight:750;color:#26111f}.primary:hover{background:#f06bc1}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;padding:18px 24px}.stats article{background:white;border:1px solid var(--line);border-radius:14px;padding:15px 17px}.stats article.risk{background:var(--red-soft);border-color:#f4cbd0}.stats span,.stats small{display:block;color:var(--muted);font-size:13px}.stats strong{font-size:25px;display:block;margin:6px 0 4px}.stats .risk strong,.stats .risk small{color:var(--red)}.workspace{margin:0 24px 24px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);display:grid;grid-template-columns:minmax(285px,31%) minmax(390px,1fr) 270px;height:calc(100vh - 228px);min-height:530px;overflow:hidden}.ticket-column,.conversation{border-right:1px solid var(--line);min-width:0}.filters{padding:14px 14px 10px;display:flex;gap:7px;flex-wrap:wrap}.search{height:39px;border:1px solid var(--line);border-radius:9px;display:flex;align-items:center;padding:0 10px;gap:6px;width:100%;color:var(--muted)}.search input{border:0;outline:0;width:100%;font-size:14px}.filter{border:1px solid var(--line);background:#fff;border-radius:18px;padding:6px 11px;color:var(--muted);font-size:13px;cursor:pointer}.filter.active{background:var(--pink-soft);color:var(--pink-dark);border-color:#f5c8e6}.sort-note{font-size:12px;color:var(--muted);padding:0 15px 10px}.ticket-list{overflow:auto;height:calc(100% - 105px)}.ticket{width:100%;border:0;border-top:1px solid var(--line);background:#fff;padding:14px 15px;text-align:left;cursor:pointer;display:grid;grid-template-columns:1fr auto;gap:6px}.ticket:hover{background:#fcfafc}.ticket.selected{background:var(--pink-soft);box-shadow:inset 3px 0 var(--pink)}.ticket h3{font-size:14px;margin:0}.ticket time{font-size:12px;color:var(--muted)}.ticket p{grid-column:1/-1;margin:0;color:#665f69;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-tags{grid-column:1/-1;display:flex;gap:6px;align-items:center;margin-top:3px}.tag{font-size:11px;border-radius:5px;padding:3px 6px;background:#f0eef1;color:#665f69}.tag.risk{background:#ffe3e7;color:#b73345}.sla{margin-left:auto;font-size:12px;color:var(--green);font-weight:700}.sla.urgent{color:var(--red)}.conversation{display:flex;flex-direction:column}.thread-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px}.thread-head h2{font-size:17px;margin:0 0 4px}.thread-head p{margin:0;color:var(--muted);font-size:13px}.status-select{border:1px solid var(--line);border-radius:9px;padding:7px 9px;background:#fff;height:36px}.messages{padding:18px;overflow:auto;flex:1;background:linear-gradient(#fff,#fdfbfd)}.msg{max-width:82%;padding:11px 13px;border-radius:12px;margin-bottom:12px;font-size:14px;line-height:1.5}.msg.customer{background:#f0eef1;border-bottom-left-radius:3px}.msg.agent{background:var(--pink-soft);margin-left:auto;border-bottom-right-radius:3px}.msg small{display:block;color:var(--muted);font-size:11px;margin-top:5px}.sensitive-warning{margin:0 18px 10px;padding:10px 12px;background:var(--red-soft);border:1px solid #f3c7cc;border-radius:10px;color:#a6293b;font-size:13px}.composer{border-top:1px solid var(--line);padding:13px}.ai-toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.ai-chip{font-size:12px;color:var(--pink-dark);font-weight:700}.regenerate{font-size:12px;border:0;background:transparent;color:var(--pink-dark);cursor:pointer}.composer textarea{width:100%;min-height:84px;resize:none;border:1px solid var(--line);border-radius:10px;padding:11px;outline:0}.composer textarea:focus{border-color:var(--pink)}.composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.secondary{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 12px;cursor:pointer}.send{border:0;background:var(--pink);border-radius:9px;padding:9px 15px;font-weight:750;cursor:pointer}.customer-panel{padding:17px;overflow:auto}.customer-panel h3{font-size:14px;margin:0 0 14px}.customer-card{background:#faf9fa;border:1px solid var(--line);border-radius:12px;padding:13px;margin-bottom:14px}.customer-card strong{display:block}.customer-card small{color:var(--muted)}.data-row{display:flex;justify-content:space-between;gap:10px;font-size:13px;padding:7px 0;border-bottom:1px solid var(--line)}.data-row:last-child{border:0}.data-row span{color:var(--muted)}.order{border:1px solid var(--line);border-radius:10px;padding:10px;margin-top:8px;font-size:13px}.order b{display:block;margin-bottom:4px}.order span{color:var(--muted)}.audit{font-size:12px;color:var(--muted);line-height:1.5}.toast{position:fixed;right:24px;bottom:24px;background:#211a20;color:#fff;padding:12px 16px;border-radius:10px;opacity:0;transform:translateY(10px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}
.manager-view{padding:18px 24px 28px}.manager-alert{border-radius:16px;background:#241820;color:#fff;padding:20px 22px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-left:5px solid var(--pink);box-shadow:var(--shadow)}.manager-alert h2{margin:4px 0;font-size:21px}.manager-alert p{margin:0;color:#d3c9d1;font-size:14px}.manager-alert button{border:0;border-radius:10px;background:var(--pink);padding:11px 14px;font-weight:750;cursor:pointer}.eyebrow{text-transform:uppercase;letter-spacing:.09em;font-size:11px;font-weight:800;color:var(--pink)}.manager-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:16px 0}.metric-card,.performance-card,.report-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px}.metric-card>span{font-size:13px;color:var(--muted)}.metric-card strong{display:block;font-size:27px;margin:8px 0}.metric-card small{color:var(--muted)}.metric-card .red{color:var(--red)}.progress{height:7px;background:#eee9ed;border-radius:10px;overflow:hidden;margin-bottom:8px}.progress i{display:block;height:100%;background:var(--pink);border-radius:10px}.manager-content{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px}.section-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.section-head h2,.report-card h2{margin:0 0 4px;font-size:18px}.section-head p,.report-card p{margin:0;color:var(--muted);font-size:13px}table{width:100%;border-collapse:collapse;font-size:14px}th{text-align:left;color:var(--muted);font-weight:600;border-bottom:1px solid var(--line);padding:11px 8px}td{padding:14px 8px;border-bottom:1px solid var(--line)}.online,.offline{font-size:12px;padding:4px 7px;border-radius:10px}.online{color:#20794c;background:#e5f7ed}.offline{color:#746d79;background:#f0eef1}.report-card label{display:flex;flex-direction:column;gap:7px;font-size:13px;margin:20px 0 12px}.report-card input{border:1px solid var(--line);border-radius:9px;padding:10px}.report-card .primary,.report-card .full{width:100%;margin-bottom:8px}
@media(max-width:1100px){.workspace{grid-template-columns:300px 1fr}.customer-panel{display:none}.stats{grid-template-columns:repeat(2,1fr)}.manager-grid{grid-template-columns:repeat(2,1fr)}.manager-content{grid-template-columns:1fr}}
@media(max-width:800px){.app-shell{grid-template-columns:78px 1fr}.sidebar{padding:18px 10px}.brand div,.nav-item:not(.active),.nav-item.active b,.sidebar-bottom .profile div,.presence span{display:none}.brand{padding:0 5px 26px}.brand img{width:48px}.nav-item.active{justify-content:center;font-size:0}.nav-item.active span{font-size:20px}.presence{justify-content:center}.profile{justify-content:center}.topbar{padding:0 16px}.stats{padding:14px 16px}.workspace{margin:0 16px 16px;height:auto;min-height:700px;grid-template-columns:1fr}.ticket-column{max-height:320px;border-right:0;border-bottom:1px solid var(--line)}.conversation{min-height:560px;border:0}.manager-view{padding:14px 16px}.manager-grid{grid-template-columns:1fr 1fr}.manager-alert{align-items:flex-start;flex-direction:column}.performance-card{overflow-x:auto}}
.incident-dialog{width:min(760px,calc(100vw - 32px));border:0;border-radius:18px;padding:0;box-shadow:0 28px 90px rgba(30,18,28,.3);color:var(--ink)}.incident-dialog::backdrop{background:rgba(24,18,23,.55);backdrop-filter:blur(3px)}.dialog-head{display:flex;justify-content:space-between;gap:20px;padding:22px 24px 14px}.dialog-head h2{font-size:21px;margin:5px 0}.dialog-head p{margin:0;color:var(--muted);font-size:13px}.dialog-close{width:36px;height:36px;border:1px solid var(--line);border-radius:9px;background:#fff;font-size:24px;cursor:pointer}.incident-meta{display:flex;gap:7px;padding:0 24px 16px}.ai-reason{margin:0 24px 16px;background:var(--red-soft);border:1px solid #f3c7cc;border-radius:11px;padding:13px;color:#8e2938}.ai-reason p{margin:6px 0 0;font-size:14px;line-height:1.45}.comparison{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:0 24px}.comparison article{border:1px solid var(--line);border-radius:11px;padding:13px}.comparison article>span,.justification>span{font-size:12px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}.comparison p,.justification p{font-size:14px;line-height:1.55;margin:8px 0 0}.comparison mark{padding:2px 3px;border-radius:4px}.removed{background:#ffdce1;text-decoration:line-through;color:#9a3040}.added{background:#dcf5e7;color:#247347}.justification{margin:14px 24px;background:#faf9fa;border-radius:11px;padding:13px}.manager-note{display:flex;flex-direction:column;gap:7px;margin:0 24px;font-size:13px;font-weight:700}.manager-note textarea{min-height:68px;border:1px solid var(--line);border-radius:10px;padding:10px;resize:vertical}.dialog-actions{padding:16px 24px 22px;display:flex;justify-content:flex-end;gap:9px}@media(max-width:650px){.comparison{grid-template-columns:1fr}.incident-dialog{max-height:92vh}.dialog-actions{flex-direction:column}.dialog-actions button{width:100%}}
.inbox-view{padding:18px 24px 28px}.queue-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.queue-head h2{margin:4px 0;font-size:21px}.queue-head p{margin:0;color:var(--muted);font-size:13px}.queue-summary{text-align:right}.queue-summary strong{display:block;font-size:23px;color:var(--red)}.queue-summary span{font-size:12px;color:var(--muted)}.queue-filters{display:flex;gap:8px;margin:14px 0}.queue-layout{display:grid;grid-template-columns:minmax(380px,1fr) 340px;gap:15px}.queue-list,.queue-detail{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden}.queue-ticket{padding:17px 18px;border-bottom:1px solid var(--line);cursor:pointer}.queue-ticket:last-child{border-bottom:0}.queue-ticket:hover,.queue-ticket.selected-queue{background:#fcfafc;box-shadow:inset 3px 0 var(--pink)}.queue-ticket.sensitive{background:var(--red-soft)}.queue-ticket-top{display:flex;justify-content:space-between}.channel{font-size:12px;color:var(--muted);font-weight:700}.queue-ticket h3{font-size:16px;margin:9px 0 5px}.queue-ticket p{font-size:13px;color:var(--muted);margin:0 0 10px}.queue-detail{padding:20px}.queue-detail h2{font-size:20px;margin:5px 0}.customer-line{font-size:13px;color:var(--muted);margin:0 0 15px}.risk-box{background:var(--red-soft);border:1px solid #f3c7cc;color:#982e3e;padding:12px;border-radius:10px}.risk-box p{margin:5px 0 0;font-size:13px}.message-preview{font-size:14px;line-height:1.5;background:#f5f3f5;padding:13px;border-radius:10px;margin:12px 0}.softone-mini{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:10px;padding:12px;margin-bottom:14px}.softone-mini span,.softone-mini small{font-size:12px;color:var(--muted)}.softone-mini b{font-size:14px;margin:4px 0}.assignment-box{display:grid;grid-template-columns:1fr auto;gap:8px;align-items:end}.assignment-box label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:700}.assignment-box select{border:1px solid var(--line);border-radius:9px;padding:9px;background:#fff}.take-ticket{width:100%;margin-top:10px}@media(max-width:900px){.queue-layout{grid-template-columns:1fr}.inbox-view{padding:14px 16px}.queue-filters{overflow:auto}.queue-head{align-items:flex-start}}
.sensitive-view{padding:18px 24px 28px}.sensitive-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.sensitive-head h2{margin:4px 0;font-size:21px}.sensitive-head p{margin:0;color:var(--muted);font-size:13px}.sensitive-tabs{display:flex;gap:8px;margin:14px 0}.case-tab{border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 12px;color:var(--muted);cursor:pointer}.case-tab.active{background:#241820;color:#fff;border-color:#241820}.case-tab b{font-size:11px;background:#eee9ed;color:#5d555e;padding:2px 6px;border-radius:9px;margin-left:5px}.case-grid{display:flex;flex-direction:column;gap:10px}.case-card{display:grid;grid-template-columns:48px 1fr auto;gap:14px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px}.case-icon{width:48px;height:48px;border-radius:12px;background:var(--red-soft);color:var(--red);display:grid;place-items:center;font-weight:900;font-size:20px}.case-main{min-width:0}.case-title{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.case-title h3{font-size:16px;margin:0}.case-main>p{margin:4px 0 10px;color:var(--muted);font-size:13px}.risk-level{font-size:11px;font-weight:750;padding:3px 7px;border-radius:8px}.risk-level.critical{background:#ffe0e4;color:#a92639}.risk-level.high{background:#fff0d9;color:#955c08}.risk-level.resolved{background:#e3f5eb;color:#247347}.case-reason{font-size:13px;background:#f8f6f8;border-radius:8px;padding:9px;color:#5f5761}.case-foot{display:flex;gap:18px;margin-top:9px;color:var(--muted);font-size:12px}@media(max-width:700px){.sensitive-view{padding:14px 16px}.sensitive-tabs{overflow:auto}.case-card{grid-template-columns:42px 1fr}.case-card>.secondary{grid-column:1/-1}.case-foot{flex-direction:column;gap:4px}}
.reports-view{padding:18px 24px 28px}.reports-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.reports-head h2{margin:4px 0;font-size:21px}.reports-head p{margin:0;color:var(--muted);font-size:13px}.export-actions{display:flex;gap:8px}.report-filters{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr)) auto;gap:9px;align-items:end;background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;margin:14px 0}.report-filters label{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:700}.report-filters select{border:1px solid var(--line);border-radius:8px;padding:9px;background:#fff}.report-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.report-kpis article{background:#fff;border:1px solid var(--line);border-radius:13px;padding:15px}.report-kpis span,.report-kpis small{display:block;color:var(--muted);font-size:12px}.report-kpis strong{display:block;font-size:24px;margin:6px 0}.report-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(260px,.6fr);gap:14px;margin-top:14px}.chart-card,.quality-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px}.legend{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}.legend i{width:9px;height:9px;border-radius:2px;background:var(--pink)}.legend i:nth-of-type(2){background:#302830}.bar-chart{height:250px;display:flex;align-items:flex-end;gap:clamp(9px,3vw,28px);padding:18px 8px 0;border-bottom:1px solid var(--line)}.bar-group{height:100%;flex:1;display:flex;flex-direction:column;justify-content:flex-end;text-align:center}.bar-group>div{height:210px;display:flex;align-items:flex-end;justify-content:center;gap:3px}.bar-group i,.bar-group b{width:10px;background:var(--pink);border-radius:4px 4px 0 0;min-height:4px}.bar-group b{background:#302830}.bar-group span{font-size:12px;color:var(--muted);padding-top:7px}.quality-card h2{font-size:18px;margin:0 0 20px}.quality-row{display:flex;justify-content:space-between;font-size:13px;margin:15px 0 6px}.quality-meter{height:8px;background:#eee9ed;border-radius:8px;overflow:hidden}.quality-meter i{display:block;height:100%;background:#302830}.quality-meter.pink i{background:var(--pink)}.quality-meter.red i{background:var(--red)}@media(max-width:1000px){.report-filters{grid-template-columns:repeat(2,1fr)}.report-grid{grid-template-columns:1fr}.report-kpis{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.reports-view{padding:14px 16px}.reports-head{align-items:flex-start;gap:14px;flex-direction:column}.report-filters{grid-template-columns:1fr}.report-kpis{grid-template-columns:1fr 1fr}}
.admin-view{padding:18px 24px 28px}.admin-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px;margin-bottom:14px}.admin-head h2{margin:4px 0;font-size:21px}.admin-head p{margin:0;color:var(--muted);font-size:13px}.admin-layout{display:grid;grid-template-columns:210px minmax(0,1fr);gap:14px}.settings-nav{display:flex;flex-direction:column;gap:5px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:9px;height:max-content}.settings-tab{border:0;background:transparent;border-radius:9px;padding:11px;text-align:left;color:var(--muted);cursor:pointer}.settings-tab.active{background:var(--pink-soft);color:var(--pink-dark);font-weight:750}.settings-content{background:#fff;border:1px solid var(--line);border-radius:14px;min-height:430px}.settings-panel{padding:20px}.panel-title{border-bottom:1px solid var(--line);padding-bottom:14px;margin-bottom:16px}.panel-title h3{margin:0 0 4px;font-size:18px}.panel-title p{margin:0;color:var(--muted);font-size:13px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.form-grid label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:700}.form-grid input,.form-grid select{border:1px solid var(--line);border-radius:9px;padding:10px;background:#fff}.setting-line{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--line);border-radius:10px;padding:12px;margin-top:12px}.setting-line div{display:flex;flex-direction:column}.setting-line span{font-size:12px;color:var(--muted);margin-top:3px}.switch{width:42px;height:24px;border:0;border-radius:20px;background:#ccc;position:relative;cursor:pointer}.switch:after{content:"";position:absolute;width:18px;height:18px;background:#fff;border-radius:50%;left:3px;top:3px;box-shadow:0 1px 4px #888}.switch.on{background:var(--pink)}.switch.on:after{left:21px}.user-row,.connection-row{display:grid;grid-template-columns:auto 1fr auto auto;gap:12px;align-items:center;border-bottom:1px solid var(--line);padding:12px 0}.avatar{width:39px;height:39px;border-radius:50%;display:grid;place-items:center;background:var(--pink-soft);color:var(--pink-dark);font-weight:800}.user-row div,.connection-row div{display:flex;flex-direction:column}.user-row small,.connection-row small{color:var(--muted);margin-top:2px}.role{font-size:12px;background:#f0eef1;padding:4px 8px;border-radius:9px}.role.manager{background:var(--pink-soft);color:var(--pink-dark)}.add-row{margin-top:14px}.connection-row i{width:10px;height:10px;border-radius:50%}.connection-row i.connected{background:var(--green)}.connection-row i.pending{background:#e3a839}.connection-row>span{font-size:12px;color:var(--muted)}.notice{background:var(--pink-soft);color:#7b255e;border-radius:10px;padding:12px;margin-top:14px;font-size:13px}.notice.warning{background:#fff4df;color:#84570f}.softone-status{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:11px;padding:13px;margin-bottom:16px}.softone-status>span{background:#173d8f;color:#fff;font-weight:900;border-radius:8px;padding:10px}.softone-status div{display:flex;flex-direction:column}.softone-status small{color:var(--muted);margin-top:3px}@media(max-width:800px){.admin-view{padding:14px 16px}.admin-layout{grid-template-columns:1fr}.settings-nav{flex-direction:row;overflow:auto}.settings-tab{white-space:nowrap}.form-grid{grid-template-columns:1fr}}@media(max-width:620px){.admin-head{align-items:flex-start;flex-direction:column;gap:12px}.user-row,.connection-row{grid-template-columns:auto 1fr}.user-row .secondary,.connection-row .secondary{grid-column:1/-1}.softone-status{grid-template-columns:1fr}.softone-status>span{width:max-content}}
.login-screen{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 15% 15%,#fff0fa,transparent 32%),#f6f5f7;padding:24px}.login-brand{position:absolute;top:28px;left:32px;display:flex;align-items:center;gap:10px}.login-brand img{width:44px;height:44px;border-radius:11px;object-fit:cover}.login-brand strong{letter-spacing:.05em}.login-brand strong span{color:var(--pink-dark)}.login-card{width:min(420px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:30px;box-shadow:var(--shadow)}.login-card h1{margin:7px 0;font-size:28px}.login-card>p{margin:0 0 22px;color:var(--muted)}.microsoft-login{width:100%;height:46px;border:1px solid var(--line);background:#fff;border-radius:10px;font-weight:700;cursor:pointer}.microsoft-login i{font-style:normal;color:#1674d1;margin-right:7px}.divider{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:12px;margin:17px 0}.divider:before,.divider:after{content:"";height:1px;background:var(--line);flex:1}.login-card label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:700;margin-bottom:12px}.login-card input{border:1px solid var(--line);border-radius:9px;padding:11px}.login-submit{width:100%;margin-top:3px}.login-card>small{display:block;color:var(--muted);text-align:center;margin-top:15px}.profile{width:100%;border:0;background:transparent;color:#fff;text-align:left;cursor:pointer}.whatsapp-view{padding:18px 24px 28px}.wa-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.wa-head h2{margin:4px 0;font-size:21px}.wa-head p{margin:0;color:var(--muted);font-size:13px}.wa-status{display:flex;align-items:center;gap:8px}.wa-status i{width:9px;height:9px;border-radius:50%;background:#e3a839}.wa-status span{font-size:12px;color:var(--muted)}.wa-kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:14px 0}.wa-kpis article{background:#fff;border:1px solid var(--line);border-radius:13px;padding:15px}.wa-kpis span,.wa-kpis small{display:block;color:var(--muted);font-size:12px}.wa-kpis strong{display:block;font-size:24px;margin:6px 0}.wa-layout{display:grid;grid-template-columns:320px minmax(0,1fr);background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;min-height:500px}.wa-list{border-right:1px solid var(--line)}.wa-search{margin:13px;border:1px solid var(--line);border-radius:9px;padding:9px;color:var(--muted)}.wa-search input{border:0;outline:0;width:85%}.wa-thread{width:100%;border:0;border-top:1px solid var(--line);background:#fff;padding:13px;display:grid;grid-template-columns:auto 1fr auto;gap:10px;text-align:left;position:relative;cursor:pointer}.wa-thread.active{background:#eaf9f1;box-shadow:inset 3px 0 #25a866}.wa-avatar{width:40px;height:40px;border-radius:50%;background:#dff5e9;color:#167047;display:grid;place-items:center;font-weight:800}.wa-thread div{min-width:0}.wa-thread p{margin:4px 0;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wa-thread time{font-size:11px;color:var(--muted)}.wa-thread>small{position:absolute;right:13px;bottom:12px;border-radius:50%;background:#25a866;color:#fff;width:18px;height:18px;display:grid;place-items:center}.wa-chat{display:flex;flex-direction:column}.wa-chat-head{display:flex;align-items:center;gap:10px;padding:13px 16px;border-bottom:1px solid var(--line)}.wa-chat-head h3{margin:0;font-size:15px}.wa-chat-head p{margin:3px 0 0;color:var(--muted);font-size:12px}.wa-chat-head .tag{margin-left:auto}.wa-messages{flex:1;padding:18px;background:#f2f6f3}.wa-bubble{max-width:72%;border-radius:11px;padding:10px 12px;margin-bottom:8px;font-size:14px;line-height:1.45;box-shadow:0 1px 2px rgba(0,0,0,.05)}.wa-bubble.incoming{background:#fff}.wa-bubble.outgoing{background:#dff6e9;margin-left:auto}.wa-bubble small{display:block;text-align:right;color:var(--muted);font-size:10px;margin-top:4px}.wa-attachment{width:max-content;background:#fff;border:1px solid var(--line);border-radius:9px;padding:9px;font-size:12px;margin-bottom:12px}.wa-compose{padding:12px;border-top:1px solid var(--line)}.wa-compose textarea{width:100%;min-height:70px;border:1px solid var(--line);border-radius:9px;padding:10px;resize:none}.wa-compose>div:last-child{display:flex;justify-content:space-between;margin-top:7px}@media(max-width:900px){.wa-layout{grid-template-columns:270px 1fr}.wa-head{align-items:flex-start;gap:13px;flex-direction:column}.wa-status{flex-wrap:wrap}}@media(max-width:700px){.login-brand{position:static;margin-bottom:18px}.login-screen{display:flex;flex-direction:column;justify-content:center}.whatsapp-view{padding:14px 16px}.wa-kpis{grid-template-columns:1fr}.wa-layout{grid-template-columns:1fr}.wa-list{border-right:0;border-bottom:1px solid var(--line);max-height:260px;overflow:auto}.wa-chat{min-height:480px}}
.meta-view{padding:18px 24px 28px}.meta-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.meta-head h2{margin:4px 0;font-size:21px}.meta-head p{margin:0;color:var(--muted);font-size:13px}.meta-status{display:flex;align-items:center;gap:8px}.meta-status i{width:9px;height:9px;border-radius:50%;background:#e3a839}.meta-status span{font-size:12px;color:var(--muted)}.meta-filters{display:flex;gap:8px;margin:14px 0}.meta-filter{border:1px solid var(--line);background:#fff;border-radius:18px;padding:7px 11px;color:var(--muted);cursor:pointer}.meta-filter.active{background:#241820;color:#fff}.meta-filter.risk{color:var(--red)}.meta-layout{display:grid;grid-template-columns:minmax(360px,43%) minmax(400px,1fr);background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;min-height:550px}.meta-feed{border-right:1px solid var(--line);overflow:auto}.meta-item{display:grid;grid-template-columns:auto 1fr auto;gap:11px;padding:15px;border-bottom:1px solid var(--line);cursor:pointer}.meta-item.selected,.meta-item:hover{background:#fcf8fb;box-shadow:inset 3px 0 var(--pink)}.network{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;color:#fff;font-weight:900}.network.fb{background:#1877f2}.network.ig{background:linear-gradient(135deg,#7b38c6,#e34778,#f0a130)}.network.ms{background:#8a4df0}.meta-item div{min-width:0}.meta-item small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.meta-item p{font-size:13px;line-height:1.4;margin:8px 0;color:#5c555e}.meta-item time{font-size:11px;color:var(--red);font-weight:700}.meta-detail{display:flex;flex-direction:column}.public-context{display:flex;align-items:center;gap:10px;padding:13px 16px;border-bottom:1px solid var(--line)}.public-context div{display:flex;flex-direction:column}.public-context small{color:var(--muted);margin-top:3px}.public-context button{margin-left:auto}.public-post{background:#f5f3f5;margin:15px;border-radius:9px;padding:12px;font-size:13px;color:var(--muted)}.public-comment{margin:0 15px 12px;padding:13px;border-left:3px solid #1877f2;background:#f7f9fd}.public-comment p{font-size:14px;line-height:1.5;margin:6px 0}.public-comment small{color:var(--muted);font-size:11px}.reputation-warning{margin:0 15px 12px;background:var(--red-soft);border:1px solid #f3c7cc;border-radius:9px;padding:11px;color:#932d3c}.reputation-warning p{margin:4px 0 0;font-size:12px}.meta-customer{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:9px;margin:0 15px 12px;padding:11px}.meta-customer span,.meta-customer small{font-size:11px;color:var(--muted)}.meta-customer b{font-size:13px;margin:3px 0}.meta-compose{margin-top:auto;padding:13px;border-top:1px solid var(--line)}.meta-compose textarea{width:100%;min-height:76px;border:1px solid var(--line);border-radius:9px;padding:10px;resize:none}.meta-compose>div:last-child{display:flex;justify-content:space-between;margin-top:7px}@media(max-width:900px){.meta-head{align-items:flex-start;flex-direction:column;gap:12px}.meta-status{flex-wrap:wrap}.meta-layout{grid-template-columns:1fr}.meta-feed{border-right:0;max-height:320px;border-bottom:1px solid var(--line)}.meta-detail{min-height:540px}}@media(max-width:700px){.meta-view{padding:14px 16px}.meta-filters{overflow:auto}}
.tiktok-view{padding:18px 24px 28px}.tt-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 20px}.tt-head h2{margin:4px 0;font-size:21px}.tt-head p{margin:0;color:var(--muted);font-size:13px}.tt-status{display:flex;align-items:center;gap:8px}.tt-status i{width:9px;height:9px;border-radius:50%;background:#e3a839}.tt-status span{font-size:12px;color:var(--muted)}.tt-filters{display:flex;gap:8px;margin:14px 0}.tt-filter{border:1px solid var(--line);background:#fff;border-radius:18px;padding:7px 11px;color:var(--muted);cursor:pointer}.tt-filter.active{background:#111;color:#fff}.tt-filter.danger-text{color:var(--red)}.tt-layout{display:grid;grid-template-columns:minmax(360px,43%) minmax(400px,1fr);background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;min-height:550px}.tt-stream{border-right:1px solid var(--line);overflow:auto}.tt-item{display:grid;grid-template-columns:auto 1fr auto;gap:11px;padding:15px;border-bottom:1px solid var(--line);cursor:pointer}.tt-item.selected,.tt-item:hover{background:#f8f8f8;box-shadow:inset 3px 0 #111}.tt-avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#111;color:#fff;font-weight:800;text-shadow:2px 1px #26f0e8,-2px -1px #fe2c55}.tt-item div{min-width:0}.tt-item small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.tt-item p{font-size:13px;line-height:1.4;margin:8px 0;color:#5c555e}.tt-item time{font-size:11px;color:var(--red);font-weight:700}.tt-detail{display:flex;flex-direction:column}.tt-video{display:flex;align-items:center;gap:11px;padding:14px 16px;border-bottom:1px solid var(--line)}.video-frame{width:125px;height:82px;border-radius:10px;background:linear-gradient(135deg,#111,#302530);color:#fff;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center}.video-frame span{font-size:22px;text-shadow:2px 1px #26f0e8,-2px -1px #fe2c55}.video-frame p{font-size:11px;margin:3px}.video-frame small{font-size:9px;color:#ccc}.tt-video>div:last-child{display:flex;flex-direction:column}.tt-video small{color:var(--muted);margin-top:3px}.tt-comment{margin:14px;background:#f5f3f5;border-radius:10px;padding:12px}.tt-comment p{font-size:14px;line-height:1.5;margin:0 0 8px}.tt-comment div{display:flex;gap:15px;color:var(--muted);font-size:11px}.tt-match{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:9px;margin:0 15px 12px;padding:11px}.tt-match span,.tt-match small{font-size:11px;color:var(--muted)}.tt-match b{font-size:13px;margin:3px 0}.tt-compose{margin-top:auto;padding:13px;border-top:1px solid var(--line)}.tt-compose textarea{width:100%;min-height:76px;border:1px solid var(--line);border-radius:9px;padding:10px;resize:none}.tt-compose>div:last-child{display:flex;justify-content:space-between;margin-top:7px}@media(max-width:900px){.tt-head{align-items:flex-start;flex-direction:column;gap:12px}.tt-status{flex-wrap:wrap}.tt-layout{grid-template-columns:1fr}.tt-stream{border-right:0;max-height:320px;border-bottom:1px solid var(--line)}.tt-detail{min-height:540px}}@media(max-width:700px){.tiktok-view{padding:14px 16px}.tt-filters{overflow:auto}}